MISSED LESSONS AND MAKEUPS + HOLIDAYS 

All lessons Non- refundable 

ALL Lesson missed due to HOLIDAYS -

Students will receive a Makeup Token on Account 

ALL 8 WEEKS SESSION ARE ALLOWED TO MISS 2 LESSONS IN THE 8 WEEK SESSION

2 HOURS PRIOR - MISSING A SESSION- PLEASE CALL or TEXT THE OFFICE TO REPORT YOUR ABSENCE - 630-800-8422

(emails cannot be checked while we are teaching) 

FAILURE TO NOTIFY US WITHIN 2 HOURS PRIOR TO LESSON - THE LESSON WILL COUNT AND NO MAKEUP WILL BE ALLOWED. 

FAIL TO SHOW UP TO A LESSON, THE LESSON WILL COUNT AND NO MAKEUP WILL BE ALLOWED.

IF YOU ARRIVE MORE THAN 10 MIN LATE TO LESSON THE LESSON WILL BE FORFEITED AND WILL COUNT AS A LESSON- NO RIDING WILL TAKE PLACE AND NO MAKEUP TOKENS. WE DESIGNATED HORSES TO YOUR SESSION SO ITS IMPORTNAT TO BE ONTIME - IF THERE IS A CIRCUMSTANCE PLS CALL / TEXT OFFICE 

ALL EXCUSED ABSENCES WILL RECEIVE A MAKEUPs 

MAKEUP SESSION ARE NOT GUARANTEED TO BE A PRIVATE SESSION  

ALL MAKEUPS WILL TAKE PLACE ON FRIDAYS UNLESS OTHER ARRANGEMENTS ARE MADE- The staff will schedule your makeups 

ALL MAKEUPS MUST BE COMPLETED BEFORE YOU FINISH YOUR 8 WEEK PACKAGE THE MAKEUPS DO NOT TRANSFER TO NEW 8 WEEKS SESSIONS

IF TRILLION CANCELS LESSON DUE TO WEATHER OR YOUR LESSON FALLS ON A HOLIDAY THAT IS BLOCKED OUT -Makeups will be scheduled by staff 

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IF WE ARE IN SESSION ON WEATHER DAYS AND YOU CHOOSE TO CANCEL THAT LESSON WILL COUNT AS ONE OF YOUR MISSED ALLOWED